New Jersey | Capital Analytics Associates

Spotlight On: Dixieanne James, President & COO, Einstein Medical Center Philadelphia

By: Felipe Rivas

2 min read April 2020 — Einstein Medical Center Philadelphia is part of the Albert Einstein Healthcare Network, a nonprofit organization operating in the state of Pennsylvania. President and COO Dixieanne James discussed Einstein’s actions during the COVID-19 pandemic, including the network’s effort to ensure a safe environment and what the community can do to help during this time of crisis.

What accommodations is Einstein making to handle the influx of patients due to the COVID-19 outbreak?

Einstein activated our Incident Command Center very early in this outbreak and worked quickly to develop protocols around patient care, procurement of personal protective equipment and employee health among many others. During our work related to COVID-19, we have designated COVID-19-specific care units; developed detailed surge plans that include identifying and converting procedural areas into inpatient acute capacity, including short procedure units (SPU), post-anesthesia recovery area (PACU, Cath lab, endoscopy), cross training and redeploying staffing, including nursing, physicians and clinical technicians, and emergency department rapid assessment plans with additional surge tent capacity; installation of several additional negative pressure rooms; advanced renting and purchasing of additional equipment, including beds, monitors and ventilators; expanding to the extent possible PPE inventory (gloves, gowns, masks); and investing in new equipment and infrastructure to perform in-hospital COVID-19 l testing capacities.

How is the network working to ensure that patients and healthcare professionals alike are maintaining a safe environment?

We have established several policies to help ensure the safest environment possible for our staff and patients. These include: no visitor policy; all employee facemask policy with continually evolving guidelines; daily temperature screening for all visitors and staff; employee and patient COVID-19 testing in our practices; ongoing and real-time adjustment to practice/care recommendations based on guidance and safety updates from CDC and DOH; and additional cleaning, disinfecting and wipe downs in high traffic areas.

How can the community best assist local healthcare providers in this time of need?

First, we ask that everyone stay home and stay healthy. Social distancing is critically important to help bend the curve. We also encourage everyone to donate PPE when possible and look for opportunities to give blood through the Red Cross.

What is your message to the local community that is sheltering in place and waiting for things to return to normalcy?

We all have a big part to play. The community’s part is to continue to stay home while our caregivers work each day to provide care to those in need. If we all do our part, we’ll get through this together and normalcy will return. We are incredibly resilient but it’s important that we wait until we can safely return things to normal.

To learn more about our interviewee, visit:

https://www.einstein.edu/

Let’s get virtual: Six must-read tips for engaging online

By: Abby Melone

It’s a brave new world for everyone. Quarantine, lockdown, self-isolation and sheltering in place characterize the new normal imposed by COVID-19, the illness caused by the new coronavirus. In a virtuous cycle, people depend on strong businesses, which depend on a strong economy, which depends on strong businesses that depend on people.

The fact is that people, businesses and the economy shouldn’t just stop, even in such unprecedented times, and perhaps more so because of this crisis. Fortunately, this is also the era of high technology, and there is no time like the present to show just what that technology is capable of, especially in business dealings.

As the pandemic stretches on, more businesses are turning to virtual meetings to get things done. Skype, Zoom … these are the most vital tools for business today. But as everyone has intimately discovered, when an in-person meeting becomes virtual, much can be lost, and the road to disaster can be perilously short when you’re online. We all want to be as effective as if we were physically there, but how do we stay engaging and charming and avoid as many distractions, hiccups and potential disasters as possible?

Like any good professional, you need to know the tricks of the trade. Here are some tips to help:

Positioning of the camera. A wacky camera angle can be extremely distracting. Who wants to see directly into the inside of your nose? Pull down your computer screen slightly to make sure the camera is dead on rather than pointing upward, which most likely is your more natural way to position the screen.

Background noise. There is no better way to turn off the person you are meeting with than some distracting noise. Be conscious of your surroundings, especially now that you are most likely working from home: clanking jewelry, dog barking, roommate or significant other also working from home.

Distracting background. Make sure you do not give the person you are meeting with the opportunity to focus on a picture of the sports team you love but they hate. Position yourself against an empty wall or something non-distracting.

Don’t look at yourself in the video. Very few of us can resist glancing, or even staring, at our own camera window. Don’t! The person you are meeting can see you are distracted by you and not them. Also, you miss loads of cues from the other person when you are staring into your own eyes. Is the person you are meeting with interested? Engaged? Bored? Distracted? You won’t know unless you are looking at them.

Try to maintain a dialog. It’s easy to steal the “conversation” and talk and talk and talk. Be sure to make time in your presentation to see where the other person is, do they have questions, are they following along?

Know your demo tools: both the functionality of the platform as well as the material you will be showing. The person on your computer screen is watching your every move, so the more comfortable you are with your tools, the more flawless (and therefore impressive) you come across in your meetings. Close out all windows you would not want someone to see before your meeting starts (email, social media, YouTube). Remember: when technology goes wrong, it can take you from being competent and impressive to the alternative in seconds.

Spotlight On: Charles Muracco, CEO & Principal Consultant, CLM Advisors

By: Felipe Rivas

2 min read April 2020 — Accounting and financial services are a market sector that has been on a steady growth trajectory for years, and with this growth comes a significant increase in competition and the need to differentiate. Charles Muracco, CEO and principal consultant at CLM Advisors, understands this and has evolved his firm into a pure consultancy. During his discussion with Invest:, he talked about his company’s mission, demand growth and his firm’s adaptability to dealing with the challenge of skilled labor.

How do you differentiate your firm in a crowded marketplace?

We are a boutique consulting firm that helps businesses with their long-term goals. Although our roots are in accounting services, we have gotten to the point where we rarely talk about tax or compliance with our clients. We focus on helping business owners think about where they want to take their business in the long term. We build businesses by creating their financial road map. We have evolved into a pure consultancy firm. Five years ago, our largest client was in the $35-million range, with the average in the range of $2 million to $5 million. Today, our largest client does $135 million in revenue, and our average is $25 million to $30 million.

Our mission is to help the economy one business at a time, by helping businesses and individuals to be fiscally responsible and understand the importance of a good fiscal strategy. We work our way back to a profit model, and then we build a series of financial projections based on a specific goal. Through this process, we can drive down metrics in every area and connect every aspect of the business to drive it to the long-term goal.

What is one trend you have observed in recent years that you are currently navigating?

The economy has improved in South Jersey over the last few years. Businesses are growing, but there’s always a big fear of taking risks. That is a trend we continue to see when it comes to investments and business expansion. In our approach, we devise profitability models and compare that information with what is actually going on in our client’s businesses to make sure they can make informed decisions.

In what sectors do you see the most demand for your services?

We have a small concentration in the service industries and have been increasing our concentration in distribution companies. We are seeing growth in the construction, healthcare, retail, wholesale, and B2B types of businesses. We are seeing growth across the board, especially because we bring an outsider perspective to the companies we serve. Since we do not focus on just one industry, we are able to provide support to a variety of different types of businesses.

What is the biggest challenge facing the firm?

Our biggest challenge has been trying to recruit from among traditional CPAs. CPAs have been conditioned to think historically, and we’ve flipped the traditional model, using the historical information to look forward. We need professionals who have the discipline to dive deep into the numbers. Traditional CPAs are the best at that. It has been a real challenge to get these professionals to understand our business model. As a result, we have been developing our model mostly with younger professionals. In South Jersey, the biggest challenge is the labor pool. Younger professionals are leaving the state, and we need to find a way to retain them and attract more talent to the region.

To learn more about our interviewee, visit:

https://www.clmadvisors.net/

Networking at Noon, webinars keep Burlington Regional Chamber members informed

By: Felipe Rivas

2 min read April 2020 — The novel coronavirus forced a global halt to major international, regional and local events. From the NBA season to networking conferences, all gatherings of any size stopped abruptly in an effort to flatten the curve and prevent COVID-19, the disease caused by the coronavirus, from spreading further. However, as the population at large becomes accustomed to social distancing, stay at home orders and self quarantining, many events went from a hard stop to full speed ahead virtually. As the business community adjusts to the challenges of the disruption caused by the coronavirus, many institutions are building value and maintaining relationships with patrons by maximizing the use of webinars, online classes, video conferences and even virtual happy hours.

In its “Staying Connected” series, Invest: is talking to leaders in various markets about their efforts to, well … stay connected.

South Jersey institutions like the Burlington Regional Chamber of Commerce are shifting to video meetings to stay connected and provide value to members and nonmembers alike in the current landscape. “We are providing as much digital content and opportunities as possible to both members and nonmembers. Our goal is to be a partner and resource for the business community at large,” President and CEO Kristi M. Howell told Invest: South Jersey. “We are offering several different options. Networking at Noon takes place every Monday and it is strictly a virtual business card exchange. We are providing webinars, both live and recorded, on issues and benefits around COVID-19. Most importantly, we are providing educational webinars to strengthen professional development. It’s important that we keep our eye on the future and continue to educate our members on essential business tools so that we all pull out of this stronger.”

For the chamber, it’s all about doing “what we do best for our members on a different platform. We have moved everything that we can online and it’s business as usual for most things, but remotely. We have modified communications and have suspended normal newsletters in favor of those that are pertinent to this ever changing situation. We are focusing on highlighting five to seven members a week in our Meet Our Members series and we continue to make introductions for those who are doing business or modifying their business model for today’s climate,” Howell said.

The video conference platform, Zoom, has quickly become ubiquitous across the virtual events space. Across economic sectors, different institutions are taking advantage of Zoom and similar platforms. To host a successful virtual event, event planners must decide between hosting a virtual meeting or a webinar. “If you expect attendees to mostly just listen,” the best option is a webinar, Zoom advises as part of its digital event best practices. “When you need more back and forth between the audience and the host,” planners should choose a virtual meeting, the platform advises.

Once the type of digital event has been narrowed down, hosts should hardwire the internet connection to prevent any Wi-Fi-related hiccups or virtual lag. In terms of audio, hosts should test speakers and audio prior to the meeting and minimize any background noise, according to Zoom. Additionally, hosts should dress to impress and make sure to start the virtual event on time. It is important to set the tone of the event and encourage Q&A’s during the virtual meeting or webinar. As a best practice, Zoom recommends the use of the Chat function to keep track of questions and comments. For larger webinars, Zoom offers a Paypal integration to charge the registration fees seamlessly.

For the time being, social distancing will be part of the mainstream business landscape until at least May. However, many institutions are adjusting and pivoting more and more to the virtual hosting model to build value, share information and regain a sense of community in a time where residents are being asked to self-isolate as much as possible.

To learn more visit: https://blog.zoom.us/wordpress/2020/03/04/best-practices-for-hosting-a-digital-event/

https://www.bcrcc.com/

Maintaining unity and creating value through virtual meetings

By: Felipe Rivas

2 min read April 2020 — The novel coronavirus forced a global halt to major international, regional and local events. From the NBA season to networking conferences, all gatherings of any size stopped abruptly in an effort to flatten the curve and prevent COVID-19, the disease caused by the coronavirus, from spreading further. However, as the population at large becomes accustomed to social distancing, stay at home orders and self quarantining, many events went from a hard stop to full speed ahead virtually. As the business community adjusts to the challenges of the disruption caused by the coronavirus, many institutions are building value and maintaining relationships by maximizing the use of webinars, online classes, video conferences and even virtual happy hours.

In Philadelphia, World Trade Center of Greater Philadelphia, an organization dedicated to accelerating global business growth for companies in Southeastern Pennsylvania and South New Jersey, has turned to virtual meetings to stay connected with its members. “We understand how important it is to remain connected with our members and client companies during this challenging time,” Spokeswoman Graziella DiNuzzo told Invest: Philadelphia. “Like many other organizations, we are using Zoom meetings.” The center has maintained rapport with its members as it made the transition to work remotely. “We are handling this transition quite smoothly. We are a staff of seven professionals and have always maintained close contact with our clients via phone and email and working remotely doesn’t slow us down,” DiNuzzo said.

Bringing members together in this time of uncertainty is among the center’s main goals. “Our member-company meeting is our “Member Conversations,” which we started last year as a way to bring our members together, informally, in our conference room to meet each other, talk and share stories,” DiNuzzo said. “This will be the first time, obviously, that we will hold our Member Conversations virtually and we are looking forward to it. The bottom line is that we have to continue to communicate and support each other during this time. We are all eager to get back to business as usual and we don’t know what that will look like. We are hopeful that it will be a rebirth of ideas and opportunities.”

The video conference platform, Zoom, has quickly become ubiquitous across the virtual events space. Across economic sectors, different institutions are taking advantage of Zoom and similar platforms. To host a successful virtual event, event planners must decide between hosting a virtual meeting or a webinar. “If you expect attendees to mostly just listen,” the best option is a webinar, Zoom advises as part of its digital event best practices. “When you need more back and forth between the audience and the host,” planners should choose a virtual meeting, the platform advises.

Once the type of digital event has been narrowed down, hosts should hardwire the internet connection to prevent any Wi-Fi-related hiccups or virtual lag. In terms of audio, hosts should test speakers and audio prior to the meeting and minimize any background noise, according to Zoom. Additionally, hosts should dress to impress and make sure to start the virtual event on time. It is important to set the tone of the event and encourage Q&A’s during the virtual meeting or webinar. As a best practice, Zoom recommends the use of the Chat function to keep track of questions and comments. For larger webinars, Zoom offers a PayPal integration to charge the registration fees seamlessly.

For the time being, social distancing will be part of the mainstream business landscape until at least May. However, many institutions are adjusting and pivoting more and more to the virtual hosting model to build value, share information and regain a sense of community in a time where residents are being asked to self-isolate as much as possible.

To learn more visit: https://blog.zoom.us/wordpress/2020/03/04/best-practices-for-hosting-a-digital-event/

https://www.wtcphila.org/covid-19-resources.html

Spotlight On: Joe Devine, Executive Vice President and Chief Experience Officer, Jefferson Health

By: Max Crampton- Thomas

2 min read March 2020 — The healthcare industry is poised to revolutionize how it cares for its patients through cutting-edge technology, at a time when a transition toward outpatient services is further consolidating. Executive Vice President and Chief Experience Officer at Jefferson Health Joe Devine discusses with Invest: the priorities for the group amid these new trends.

How does Jefferson Health stand out from other healthcare players in the region?

We have a seamless care system in the region. Our location in South Jersey is less than 17 miles from the main Thomas Jefferson University Hospital in Philadelphia. We also provide services in South Jersey that have historically only been provided by Jefferson in Philadelphia, such as Magee Rehabilitation, which recently opened a service at our Cherry Hill hospital. Our technological innovations and telehealth are also sizable differentiators. Jefferson is a truly focused clinical academic medical center that combines teaching and medical care. In New Jersey, we are a teaching hospital for the Rowan University School of Osteopathic Medicine, as well as a training location for the Jefferson University Physician Assistant program.

In what ways has technology disrupted the healthcare industry?

Technology is so advanced and outstanding that it works extremely well. For example, we have a neural flow program for patients with mental health issues that helps us with their evaluation. We also have implemented home-monitoring care technology that improves access, and we have succeeded in advancing our linear accelerator when it comes to treating cancer patients, an area that is more precision-driven. The cost of such technology is higher, but we do not transfer that cost to our patients. We are working on ways to inject further efficiencies in the process to continue providing benefits to our patients, including our telehealth program (JeffConnect), 3D mammography, 3D ultrasound, and other advancements like ABUS (Advanced Breast Ultrasound System). These have gone through substantial technological improvements, which are critical in the delivery of care. Technology will continue to be at the forefront of what we do, combined with the important humanistic aspect of providing care. We are also bolstering our smartphone app platforms to improve communication and follow-up processes with our patients. JeffConnect enables patients to receive personalized healthcare through their smartphone or computer.

How is Jefferson Health tackling the local community’s health issues?

Every three years, we are required to undertake a community health needs assessment. What is great about this initiative is that all hospitals in Camden County work with the Departments of Health to shed light on the key health categories in which we should invest. In 2017, for example, it was primarily diabetes. We created a medical school and a district program with a comprehensive diabetes management program for Medicaid recipients, powered by telehealth services and coupled with a robust home care component. It helped improve patients’ health while minimizing their hospital visits. We are looking to continue providing innovative services, while at the same time contributing to building an effective population health model, as healthcare transitions more into outpatient services. As shown from the most recent community health needs assessment, the priority continues to be tackling metabolic diseases. We have a robust diabetes education program, as well as a very successful bariatric surgery program to assist with those needs.

How does Jefferson Health contribute to local efforts to reduce the disparities in care access?

For years, we have had family health centers, which in yesterday’s terminology were called clinics. We have two robust centers, one in Washington Township, Gloucester County, that offer comprehensive internal medicine, pediatrics and OB/GYN services. The other center is located near our Stratford hospital to service the Camden County community. We see a minimum of 20,000 patients a year in those facilities. The purpose of those centers is to serve the underserved.

We also have a partnership in South Jersey with the Food Bank of South Jersey. Any one of our 5,200 employees in New Jersey can participate in some way with the Food Bank. We encourage donations four times a year. It is tied to the health of people we serve.

What are the fastest-growing areas of care and service in the South Jersey region?

End-stage renal disease is more prominent throughout this nation for a lot of different reasons. We started a dialysis program in 1992 to attend to this growing issue with a single, six-bed station. We now have 55 stations. In this market alone, there are more than 200 stations nationwide. It is something we need to address. A close second is the opioid crisis. We do see patients come back multiple times. Unless you have the right post-care model, you cannot treat this illness. Unfortunately, it is growing. Third, is cancer care. This area is becoming increasingly robust with procedures like genetic testing and screening. We are working to put models in place so that when a patient is diagnosed with cancer, we look at the entire family.

What is your outlook for South Jersey’s healthcare sector for 2020?

The sector in New Jersey continues to grow. We have some great hospitals here. Having served as board chair of the New Jersey Hospital Association in 2019, I can attest to these outstanding facilities. By 2025, it is likely we will see the consolidation of close to five healthcare systems across the whole region. We are going to continue to expand and develop a model that provides the ability for patients to have choices and become part of our network. We are working to become the most patient-centric organization in healthcare in the region.

To learn more about our interviewee, visit:

https://newjersey.jeffersonhealth.org/

Face Off: Leveraging tech in providing accounting and finance services

By: Yolanda Rivas

2 min read March 2020 — Investment advisory, cybersecurity, business planning and strategy and other related advisory services are seeing a steady demand in the accounting and finance sector. Another change driver in the industry has been the advances in technology and AI. In separate interviews with the Invest: team, Reynold P. Cicalese, managing shareholder at Alloy Silverstein, and Carl H. Bagell, managing partner – Southern NJ at Friedman LLP, spoke about the areas of growth in their firms and how they are leveraging technology.

Reynold Cicalese

What services are seeing the most demand at your firm?

Carl H. Bagell: As a multidisciplinary firm with a growth mindset, we provide a wide variety of services and seek new opportunities to better serve our clients. In South Jersey, we focus on tax preparation, business valuation, forensic and matrimonial, international tax and tax controversy, and every area is expanding. For example, we expanded the number of our international tax practice partners in response to our clients’ growing needs in the face of ever-evolving global trends; the qualified Opportunity Zones segment of our real estate practice is seeing an increased demand for investment advisory; and our cybersecurity division is one of the fastest-growing areas in the region and abroad due to the cyber-threat landscape.

Notably, SEC audits consistently play a major role in driving revenue for the firm and as such, we have offices in China with about 50 team members to address our clients’ needs.

Not only has our client base expanded, but so have our employee numbers. To accommodate this growth, we almost doubled our size by relocating to a new office in Marlton. We have a lot of room for expansion and an amazing, flexible space where we can hold seminars, staff meetings and business events. We have a great collaborative working environment.

Reynold P. Cicalese: All our consulting-related services are seeing growth. Business planning and strategy has been steadily growing. Our business analytics area is also in high demand. These advisory areas help to get our clients the information they need to make informed decisions.

We have engaged with a significant number of new businesses. We are getting more opportunities from nonprofit organizations. Giving back to the community is important for us, and we find we are getting more and more clients from the nonprofit sector. We are also getting more work from the for-profit sector. For the region, in the last six months there has been a big influx of micro businesses. As a result of e-commerce, there are more small, micro businesses starting out of their houses. These businesses may not need retail or office space, but they do need financial and tax advice.

Carl Bagell

What impact is technology having on the accounting and financial sectors?

Bagell: Technology is a crucial part of our workflow. We have advanced technology at Friedman that allows us to leverage data to support our clients and attract new clients. Our cloud-based accounting software allows us to have faster, more effective internal communication. We also have a team specialized in cryptocurrency and blockchain, and we are now seeing more and more clients coming to us for advisory services.

Cicalese: Technology has brought significant changes to our industry, allowing us to better serve our clients beyond just preparing a tax return or financial statement. We are on the cloud ourselves, encourage our clients to be on the cloud, and use technology to help and collaborate with clients on a daily basis. Our advisers are proactive in helping design our clients’ future, as opposed to only telling them what they historically have done. We use software and apps that allow us to create KPI dashboards for our clients so they can have real-time data to make better decisions based on today’s information – not from last month or last year. We also have clients all around the world and we use meeting apps to constantly communicate with them.

Artificial intelligence is severely disrupting the industry. The investment in AI will significantly increase within the next five to six years. We need to keep an eye on this trend and make sure we remain competitive. With regard to audits, for example, it is expected that AI can look at every transaction and provide an efficient audit report. For regional and smaller firms it will be a challenge to compete with larger firms that have the capacity to invest in AI.

To learn more about our interviewees, visit:

Alloy Silverstein: https://alloysilverstein.com/

Friedman LLP: https://www.friedmanllp.com/

Spotlight On: Ian Richman, Senior Managing Director | Southern New Jersey, Colliers International

By: Yolanda Rivas

2 min read March 2020 — The Southern New Jersey region’s low real estate costs and strategic location near major highways is bolstering demand in the industrial market. Ian Richman, senior managing director in the Southern New Jersey at Colliers International, specializes in the leasing and sale/acquisition of commercial and industrial properties in Southern New Jersey. In a recent interview with Invest:, Richman shared the trends in the market and the possible disruptions that could take place in the face of COVID-19.

How are you preparing to face a possible economic downturn?

We haven’t seen signs of a slowdown yet. Construction is still going on and demand has been outpacing supply to an extent. But with the development of COVID-19, we are expecting to see disruptions in the supply chain and people are starting to get nervous about the impact on the economy. Companies that import raw materials or have their products manufactured in China or elsewhere overseas expect to see a lag in production, delay in delivery or in the extreme case, a stoppage of manufacturing in certain factories altogether. This is uncharted waters and a global pandemic will have ripple effects throughout all industries, not just real estate.

How strong is the industrial market in South Jersey?

The demand in the industrial market has continued to increase over the last 12 months. One of the biggest drivers has been our rental rates and sale prices on a price per square foot basis relative to neighboring areas such as Northern New Jersey and the New York metropolitan area. A significant part of our activity has been coming down the New Jersey Turnpike from these northern-based tenants, owner-user purchasers and investors.

What market trends are emerging?

The Philadelphia Port is one of the largest, if not the largest, food port in the country. We see a lot of demand from food-related companies looking for warehouse/distribution facilities or manufacturing facilities. This is not a new trend but rather one sector that has been increasingly growing from a demand perspective in Southern New Jersey. Additionally, the overall demand for warehouse space has continued to remain strong, especially with the uptick in e-commerce and the expectation by the consumer to have goods in their hands as quickly as possible. When Amazon Prime was introduced, two days for delivery seemed fast and quickly became the norm. We are now finding that next-day delivery, if not same-day delivery, is an integral part of the supply chain That is driving a lot of companies to look for warehouse space in South Jersey.

The new speculative and build-to-suit development in our market has been mostly in the northern parts of Burlington County and the southern parts of Gloucester County,

How do you expect the market to evolve in the near future?

We expect more companies to continue to consider South Jersey as a home. The prices are what is really driving most of the activity and that is a trend that we will continue to see. We are now seeing a lot of multi-generational family-owned real estate companies starting to sell some of their properties to more institutional owners. We are also seeing the presence of more institutional owners and large regional owners with real estate holdings in our market. Some of that is attributed to the development of large distribution centers and some of this is attributed to the merger and consolidation of ownership groups.

To learn more about our interviewee, visit:

Colliers International: www.colliers.com

Spotlight On: Arnold Johnson, Market Director – Banking, Chase Bank

By: Yolanda Rivas

2 min read March 2020 — Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co., a leading global financial services firm. Chase serves nearly half of America’s households with personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and more. The bank began expanding into the Delaware Valley in 2018, opening its first local branch in Camden. Chase’s Delaware and South Jersey Market Director Arnold Johnson spoke with Invest: about the bank’s expansion efforts in the region, why Chase is unique and some of the challenges facing the banking sector.

What is the status and impact of your expansion effort in the South Jersey region?

One of our main efforts in the region is making sure we are opening enough branches to support the community. In the past year, we have opened four new branches: Camden, Cinnaminson, Mount Laurel and Marlton. We are excited to be expanding in Southern New Jersey and our fifth location, in Cherry Hill, is scheduled to open this summer. From a performance standpoint, we’ve been doing very well. The community has received us well and we are glad to be taking care of all their financial needs.

Is there anything different or new about these new branches?

The branches we are building, as we expand, have a home feeling. For example, we have a living room-style setting in each branch’s lobby. We have digital technology, which provides Wi-Fi, charging stations, and enhanced ATM machines both inside the lobby and at standalone locations. One of our goals is to make sure that we are talking about our digital opportunities, so that people know we facilitate the tools for customers to experience the total digital power of Chase.

What makes Chase unique?

We are focusing on providing a holistic approach to our customers. We offer expertise within the branch in the whole life cycle of a customer. We are able to take care of basic checking and credit card needs, but also holistic needs, whether it’s retirement, buying a home, small business or learning about the financial aspects of life. For example, we offer Chase Chats, which are Chase-led conversations held in our branches on a variety of topics, especially financial health. We’ll do them in every Chase branch in 2020, across the country, including right here in Southern New Jersey. The Chase Chats allow our customers to visit us and learn about banking and how to help make the most of their finances. It’s an example of one of the things we always offer: education. By helping customers from a financial and educational standpoint, we are able to build solid relationships with the communities we serve.

What are some challenges in banking?

Some of the challenges that banks may see in their brick and mortar locations would be traffic coming into the branch. For Chase, we really utilize technology within the branch to help make sure we’re helping all of our customers as efficiently and effectively as possible. As an example, our enhanced ATMs can perform close to 70% of routine transactions. Our Associate Bankers are always on-hand to help customers however they would like to transact. Whether that’s helping them open an account digitally, or processing a traditional transaction at the window, we want our customers to know they can come in and be serviced the way they prefer to be serviced. That’s why it’s such a big deal for us to be increasing our presence in South Jersey. We were not local before, so many of our clients had a particular product with us, like a credit card. Now that we have a physical presence in the region, we want our customers and prospective customers to know that we are here as your local bank. Our challenge is to get the message out, let the communities know that we are open and help them understand that we can serve all of their financial needs.

To learn more about our interviewee, visit:

Chase Bank: https://www.chase.com/

Spotlight On: Dixieanne James, President & COO, Einstein Medical Center Philadelphia

Let’s get virtual: Six must-read tips for engaging online

Spotlight On: Charles Muracco, CEO & Principal Consultant, CLM Advisors

Networking at Noon, webinars keep Burlington Regional Chamber members informed

Maintaining unity and creating value through virtual meetings

Spotlight On: Joe Devine, Executive Vice President and Chief Experience Officer, Jefferson Health

Face Off: Leveraging tech in providing accounting and finance services

Spotlight On: Ian Richman, Senior Managing Director | Southern New Jersey, Colliers International

Spotlight On: Arnold Johnson, Market Director – Banking, Chase Bank

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